Another Dell dilemma....
This post is not about real estate in West Plano, this one is a rant on Dell.
Let me preface by saying I have been a good Dell customer for 10 years, desktops, laptops, printers, monitors etc. I have not had any problems until I purchased a 9300 Inspirion in April 05.
Yes...I was part of the battery recall, which I got and replaced, and soon after the replacement my A/C charger, which is the same age as the lap top (NEW), started to beep and get very HOT and the light would turn red.
I have never had an A/C charger go bad and I have alot of electronics, (I even liked DOS way back then)
So....I tried to contact Dell that they might have a another problem with a blow up potential.
Was the new battery not compatible with the charger? That was one question.
Do you think I was able to speak with anyone?
No, because my service tag had expired and I had to pay $50.00 to tell Dell they might have another problem, I was hung up on twice, contacted the battery replacement center, everyone passed me on to another person, finally I got on online chat and was disconnected once because I was getting someone else's chat. Anyway, I finally got in writing that I could have a problem, the solution was to try another A/C charger, but that would cost me about $90. since I don't have one that would fit.
My A/C charger works sometimes, then could go hot and beep so I unplug when away, I think I might be in the connection some place, but not on New equipment!
It made me think how many times people must have tried to warn Dell about their batteries when laptops were exploding across the country. I think I spent about 2 hours trying to talk to Dell, what happened to customer service???? If anyone has experienced a similar thing, let me know. It could save some fires!